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STORE POLICY

Customer Care

At BestOff-Road.Com we’ve been down a trail or two and we know what works.   What works for us is not content customers.  We want better. We want raving fans!  The only way to get that is to provide the kind of experience that has become all but a thing of the past. Our customers are number one with us,  and that philosophy isn’t lip service.   Each of us at BestOff-Road takes service personally. We don’t hide our contact info away and not publish a phone number on our site… Its right there at the bottom of the page… it’s

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800-277-8619

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and we're always are happy to chat.  That’s what we do.

 

Here’s what we don't do.  We don't take on every line.   The brands we carry are the brands we believe in and it can never be any other way… because you don't get raving fans by selling mediocre products.  We sell the brands that provide performance and value.

 

We are real people on a real team with a real mission.  We rockcrawl, we trailride, we race!  If you do these things,  you are our people.  If you don't do these things… well,  we can help you get started. 

Privacy & Safety

BestOff-Road.com respects and is committed to protecting your privacy. This Privacy Policy  describes how BestOff-Road.com, Inc. ("BestOff-Road.com", "we", "us", "our") collects your personal information as you use the BestOff-Road.com website ("Website"), how BestOff-Road.com uses this personal information, with whom BestOff-Road.com share your personal information, and your choices in connection with this.

(1) COLLECTION OF YOUR PERSONAL INFORMATION

We collect personal information, which is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you. As you use the Website, we collect information from you directly and automatically.

(A) Information You Provide To Us

We collect personal information from you when you engage with certain features of our Website. Specifically, we collect personal information from you when you:

  • Apply for employment. When you apply for employment with BestOff-Road.com, we will collect your personal identifiers (name, email address, physical address, and telephone number), and your professional or employment information (resume, cover letter, employment history, and educational history). We use this personal information to manage and consider your application with BestOff-Road.com and as necessary to comply with the law. The legal basis for this processing is that the processing is necessary to perform a contract or to take steps at your request, before entering a contract. BestOff-Road.com also processes this personal information as part of its legitimate interest in the facilitation and optimization of the recruitment process.

  • Create an account. If you create a BestOff-Road.com account, we will collect your personal identifiers (name and email address) and commercial information (information on purchases such as the year, make, and model of your vehicle). Once your account is created, we will also store your password. We use this personal information to create and manage your account. The legal basis for this is performance of our contract with you.

  • Contact us. When you send us a question or inquiry, or ask for other support, you will need to provide us with your personal identifiers (name and email address) and any other information you choose to provide in your correspondence. We use this personal information to respond to your questions or inquiries, troubleshoot where necessary, and address any issues you have with the Website, BestOff-Road.com services, or your order. The legal basis for this is performance of our contract with you.

  • Make a purchase. To make a purchase on our Website, we will collect your personal identifiers (name, physical address, telephone number, and email address) and your customer records information (payment card number, expiration date, and CVV). If you check out on our Website through PayPal (PayPal’s privacy policy is available here) or Affirm (Affirm’s privacy policy is available here), we will receive your personal identifiers (name, email address, physical address, and telephone number) from these providers. We use this personal information to process your payment for the requested product or service, fulfill and manage purchases, orders, payments, and returns or exchanges. The legal basis for this is performance of our contract with you.

  • Request assistance with your order. To check the status of your order or to return an item, we will collect your personal identifiers (name, email address, and physical address). We may also ask you for your commercial information (information relating to your purchases such as the year, make, and model of your vehicle). We use this personal information to check the status of your order or to facilitate your return. The legal basis for this is performance of our contract with you.

  • Submit a grant or scholarship request. BestOff-Road.com awards environmental grants and scholarships to individuals through its BestOff-Road.com Cares Restoration for Recreation Program. If you apply, we will collect your personal identifiers (name and email address) and any additional information you choose to provide in your submission, such as who you are, what drives and inspires you, what you are looking to accomplish, and how you plan to use the grant or scholarship. We use this personal information to assess submissions and award individuals with the grant or scholarship. The legal basis for this is performance of our contract with you.

  • Subscribe to BestOff-Road.com weekly emails.  When you subscribe to the BestOff-Road.com weekly emails, we will collect your personal identifiers (name and email address) and commercial information (vehicle year). We use this personal information to send you the email as requested, as well as exclusive sales, Jeep news, events, giveaways, and promotions. The legal basis for the email communication with you is your consent. We may also use your commercial information identified here to provide more personalized and tailored marketing communications in order to enhance user experience. For this purpose, we use automated analysis techniques, including profiling. We process this personal information as part of our legitimate interest in the marketing of our Website. You can revoke your consent at any time by clicking on the unsubscribe button at the bottom of each email or use this form to submit a request.

BestOff-Road.com may also use the personal information we collect as described in this section to improve our products and services, to comply with the law, to efficiently maintain our business, and for other limited circumstances as described in HOW WE SHARE YOUR PERSONAL INFORMATION. This is part of our legitimate interest in the performance of our contractual obligations, protection of legal rights, and compliance with legal obligations. BestOff-Road.com may also anonymize or aggregate the personal information for benchmarking purposes.

(B) Information Collected Automatically.

Cookies and Tracking Technologies: Please see our Cookies Notice.

(2) RECIPIENTS OF YOUR PERSONAL INFORMATION

General Sharing

BestOff-Road.com may need to make the personal information identified in this Privacy Notice available within BestOff-Road.com, with service providers, or with other third parties. These instances include:

With Service Providers.   We may share your personal information with our service providers that assist us in providing the Website. The legal basis is our legitimate interest in providing the Website efficiently. These service providers include our IT support, payment processor, communication vendor, shipping providers, marketing providers.

For Warranty Service and Drop Shipping. We may need to disclose your personal information to a manufacturer if your purchase requires drop shipping or if you request warranty service.

With Third Parties. We may need to disclose your personal information to third parties, such as legal advisors, law enforcement agencies, or governmental/regulatory bodies in order to protect our legal interests and other rights, protect against fraud or other illegal activities, prevent harm, for risk management purposes, and to comply with our legal obligations. The legal basis for this is compliance with the law, compliance with legal obligations, and our legitimate interest in the protection of the rights of others.

In the Event of a Corporate Reorganization . In the event that we enter into, or intend to enter into, a transaction that alters the structure of our business, such as a reorganization, merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of control, or other disposition of all or any portion of our business, assets or stock, we would share personal information with third parties, including the buyer or target (and their agents and advisors) for the purpose of facilitating and completing the transaction. We would also share personal information with third parties if we undergo bankruptcy or liquidation, in the course of such proceedings.

With Your Consent.  Apart from the reasons identified above, we may request your permission to share your personal information for a specific purpose. We will notify you and request consent before you provide the Personal information or before the personal information you have already provided is shared for such purpose. You may revoke your consent at any time.

Sharing in the Last Twelve (12) Months

For a Business Purpose.  In the preceding twelve (12) months, BestOff-Road.com has disclosed the following categories of personal information for a business purpose to the following categories of third parties:

  • We have disclosed your personal identifiers, internet and other network activity information, and customer records information to service providers that perform services on our behalf. These service providers include our payment processor, communication vendor, marketing providers, and shipping providers

  • We have disclosed your internet or other electronic network information to our IT support to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and repair Website errors that impair functionality.

  • We have disclosed your internet or other electronic network information to our IT support to maintain, improve, and upgrade the Website.  

(3) YOUR PERSONAL INFORMATION CHOICES

Correct or View Your Information.  You may access your BestOff-Road.com account to correct or view certain personal information you have provided to us and which is associated with your account.

Online Advertising. To opt-out of interest based advertising generally or to learn more about the use of this information by our service providers you can visit the Network Advertising Initiative  or the Digital Advertising Alliance. For European users, please visit the European Interactive Digital Advertising Alliance here.

Bing Ads.  To opt-out of Bind Ads, you can follow the instructions here.

Facebook Pixel.  You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings , and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity  page.

Google Ads. To opt out of targeted advertising by Google, you can go to Google’s ad settings.

Google Analytics.  To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here.

Criteo . You can disable Critero here.

Cookies.  All session cookies are temporary and expire after you close your web browser. Persistent cookies can be removed by following your web browser’s directions. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit:  https://www.aboutcookies.org/. Please note that each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera. To find information relating to other browsers, visit the browser developer’s Website. If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of our Website may not function properly. If you choose to opt out, we will place an "opt-out cookie" on your computer. The "opt-out cookie" is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for essential cookies. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.

Marketing Emails. You may opt-out of receiving marketing emails from us by clicking the "unsubscribe" link provided with each email. Please note that we will continue to send you notifications necessary to the Website, your account, or requested products or services.  

(4) GENERAL DATA PROTECTION REGULATION (GDPR)

If our processing of your personal information is subject to the GDPR, you have the following rights with respect to your personal information:

  • Right to Access. You have the right to ask BestOff-Road.com for copies of your personal information. This right has some exceptions, which means you may not always receive all personal information we process.

  • Right to Rectification.  You have the right to ask BestOff-Road.com to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Right to Erasure.  You have the right to ask BestOff-Road.com to erase your personal information in certain circumstances.

  • Right to Restrict Processing.  You have the right to ask BestOff-Road.com to restrict the processing of your personal information in certain circumstances. See YOUR PERSONAL INFORMATION CHOICES  for additional ways you can restrict processing of your personal information.

  • Right to Object to Processing.  You have the right to object at any time, for reasons arising from your particular situation, to processing of your personal information, which is carried out on the basis of our legitimate interests. See YOUR PERSONAL INFORMATION CHOICES  for additional ways you can object to processing of your personal information.

  • Right to Data Portability.  You have the right to ask that we transfer the personal information you gave us from one organization to another, or give it to you in a structured, ordinarily used, and readable format.

  • Right to Lodge a Complaint. You have the right to lodge a complaint with a supervisory authority.

To exercise your rights, please use this form to submit a request or contact us via other means. We must be able to identify your personal information in order to take any of the actions set forth above.

(5) CALIFORNIA RESIDENTS

To the extent the California Consumer Privacy Act (CCPA) applies to the processing of your personal information you would be entitled to the following rights:

  • Right to Access. You have the right to request what personal information BestOff-Road.com has collected, used, disclosed, and sold about you within the preceding twelve (12) months. You may make a request for access twice within a twelve (12) month period.

  • Right to Deletion. You have the right to request the deletion of your personal information that BestOff-Road.com collects or maintains, subject to certain exceptions.

  • Right to Opt-Out. You have the right to opt-out of the sale of your personal information to third parties. BestOff-Road.com does not have actual knowledge that it sells personal information of minors under the age of sixteen (16) years.

  • Right to Non-Discrimination. You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt-out under the CCPA. 

To exercise your right to access or delete your personal information, you may submit a verifiable consumer request. Please use this form to submit a request or contact us via other means. To opt-out of the sale of your personal information, you can visit our cookie management platform or follow the instructions in YOUR PERSONAL INFORMATION CHOICES.

For submitted requests, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. The interactive webform contains the information that we need to verify your identity and review your request.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.

(6) DATA RETENTION

You can request deletion of your information by submitting a verifiable consumer request. Please use this form to submit a request or contact us via other means.

We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. We retain your personal  information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. Below are some more specific reasons we would retain some data for longer periods of time:

  • Security, Fraud & Abuse Prevention. For example, to protect you, other people, and us from fraud, abuse, and unauthorized access.

  • Financial Record-Keeping. When you make a payment to us we are often required to retain this information for a longer period of time for purposes of accounting, dispute resolution, and compliance with tax, anti-money laundering, and other financial regulations

  • Comply With Legal or Regulatory Requirements. To meet any applicable law, regulation, legal process or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations

  • Direct Communications With Us . If you have directly communicated with us, we may retain reasonable records of those communications.

Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.

(7) NEVADA RESIDENTS

If you are a consumer in the State of Nevada, you may request to opt-out of the current or future sale of certain of your personal information. We do not currently sell any of your personal information under Nevada law, nor do we plan to do so in the future. If you have any questions regarding our data privacy practices or would like to opt-out of the future sale of your personal information, please use this form to submit a request or contact us via other means.

(8) DO NOT TRACK

We do not respond to Do Not Track (DNT) requests. Do Not Track is a preference  you can set in your web browser to inform a website that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

(9) INFORMATION SECURITY

We implement and maintain reasonable security measures, such as encryption, to protect the personal information we collect and maintain from unauthorized access, destruction, use, modification, or disclosure. However, no security measure or modality of data transmission is 100% secure and we are unable to guarantee the absolute security of the personal information we have collected from you.  

(10)CHILDREN’S PRIVACY

The Website and the services offered thereon are not intended for individuals under the age of eighteen (18) years. If we learn that we have collected or received personal information from individuals under the age of eighteen (18), we will delete the personal information. If you believe we have personal information on individuals under the age of eighteen (18), please contact us at the contact information provided below.

(11)AMENDMENT OF THIS PRIVACY POLICY

This Privacy Policy is subject to change. Changes to the Privacy Policy will be posted on this page and will indicate the date the changes go into effect. Please check back frequently and review the Privacy Policy for any changes. If we make any changes that materially affect your privacy rights, we will notify you via email or by prominent posting on our Website.  

(12) CONTACT

For questions, please contact BestOff-Road.com at:

BestOff-Road.com, Inc.
521 North 1200 West

Orem, Utah 84057

Info@bestoff-road.com

TERMS AND CONDITIONS;

BestOff-Road.com Terms of Business.

Financing Available

BestOff-Road.com offers financing through PayPal Credit. To see which financing offers are currently available, please choose PayPal Credit in the checkout.

How to Order

You may place an order by Toll Free Telephone, U.S. Mail, 24 Hour Fax 800-745-2348 or on the web @ www.BestOff-Road.com.com Your Customer Number, or mail code, appears above your name on the address label or on an invoice. If you are using an Order Form, refer to the shipping chart below. If you have questions about oversize or heavy items, or any other form of non-standard shipping, please contact us at 800-745-2348. For your protection - do not mail cash.

How We Ship

Most orders ship by FedEx. Please review the Shipping & Handling Chart for shipping costs. Due to regulations, oversize & overweight packages may be subject to additional shipping surcharges. Small items may ship via US Postal Service. Some oversized items ship by Truck Freight. If you want to receive merchandise faster, several optional Express methods of shipment are available at an additional cost. We often ship from multiple locations throughout the US to give you better and more economical service.

* FREE Shipping Limited Time Offer

To qualify for FREE shipping the parts on an individual order must meet a combined total value of $99 or more ($200 or more for wholesale customers). Orders must be shipping standard ground to an address in the contiguous 48 U.S. states. Some parts require additional handling charges due to their extreme size and or weight: including wheels, tires, full suspension lift kits, oversized bumpers, tire carriers, body tubs, hard tops and cargo racks. The following parts do not qualify for free shipping: Oversized items and items delivered by truck freight, as well as prior purchases and returns.

Methods of Payment

Payment can be made by American Express, Discover, MasterCard, Visa, PayPal, Money Order or Personal Check. Payments made with Temporary Checks from your account will be held up to 21 days for clearance before shipping. All Store Credits expire 24 months from date of issue.

Sales Tax

We charge sales tax to orders shipped to many states. So see a full list of states where we charge tax, please see our FAQ section.

Back Orders

Because we are a Master Warehouse Distributor we carry a huge amount of inventory. Sometimes, however, an item will be in short supply. You will be notified if an order cannot ship in a timely manner. Except for Special Orders and some Drop Shipments we will not charge your credit card for orders which have not been shipped.

Satisfaction Guaranteed

If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of Sale for a hassle-free refund of the amount paid for the product. We only specify that the product not be used, damaged, missing components or manufacturer's documentation. Refunds do not include shipping costs. On exchange of defective products, BestOff-Road.com will pay for shipping on the outbound replacement product only. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. For fast processing of returns, please call ahead for a Return Authorization Number, or use the return form on the back of your invoice. Place your name and order number on the package for efficient identification, and insure all returns for your protection. Please note that we do not pay the shipping charges involved in returning goods.

Gift Certificate Policy

Gift Certificates (and unused portions of Gift Certificates) are valid for five (5) years from date of issue for future purchases.

Merchandise Credits Policy

Merchandise Credits are non-transferable. Merchandise Credits cannot be used to purchase gift certificates. Merchandise Credits are valid for two (2) years from date of issue.

Refund Check Policy

BestOff-Road.com Refund Checks are valid for one (1) years from date of issue.

Question: What is your lowest price policy?

A: BestOff-Road.com will match a competitors delivered price, which will include shipping and tax, for the same brand product as long as it is from an authorized distributor, the product is in stock and the price can be verified in a current catalog, web site or advertisement.

The pricing match guarantee will not apply to items listed from auction web sites, or listed as clearance, closeout, discontinued, second, scratch and dent or are priced incorrectly in the authorized distributor's catalog, website or ad. The price match guarantee can not be based on club or membership discounts or group buys and cannot be combined with any other offers.

* Due to certain manufacturer pricing policies we cannot discount certain products manufactured by Edge, Superchips, MSD, AEV, Bushwacker, Mopar and Warn.

Damaged Shipments

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 1 (800) 742-5877 and report the damage. If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill. After contacting the carrier, please call BestOff-Road.com Customer Service at 800-745-6037 for further assistance with the damaged shipment, and to make arrangements for a replacement.

Warranties

All parts other than specific BestOff-Road.com Branded products are covered by the third party manufacturer's warranties and/or guarantees. To obtain warranty information on third party manufacturer's products found on our website or in one of our catalogs, please call 800-745-5337 and one of our technical experts will locate the information for you. We can Mail, Fax or in most cases Email you this information upon your request.

For specific BestOff-Road.com branded items, the limited warranties can be obtained through the link Limited Warranty found here or on the specific product page.

We have made every effort to ensure that information in our catalog and on our web site is correct; however, any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.

Prices, Availability, And Errors

Products on the Site are subject to change without notice. Errors will be corrected when discovered. Our Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our Site may be incorrectly priced, the quantity or availability of a product may have changed just prior to you placing your order or other errors may be displayed on the product page. We will normally verify prices, availability and confirm there are no errors on the product page as part of our dispatch procedures.

Where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.

On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received and Order Confirmation without penalty. On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our inventory, our third party fulfillment provider's inventory, or a Marketplace Seller’s inventory. You agree that we may rescind our acceptance and cancel your order without penalty if the product you ordered is unable to ship due to unavailability.

We reserve the right to correct any errors, inaccuracies or omissions on a product page. We reserve the right to rescind our acceptance and cancel your order without penalty in the event there is an obvious and unmistakable error on the product page, in our reasonable discretion. If you have already received your order, we will do our best to resolve your concern.

Trademarks

All rights reserved. All manufacturers' names, numbers, symbols and descriptions are used for reference purposes only, and It is not implied that any part listed is the product of these manufacturers or approved by any of these manufacturers.

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Payment Methods
Wholesale Inquiries

We are very interested in wholesale accounts and know we can service your needs with the same diligence and passion we put toward our retail customers.  For wholesale inquiries please email Info@bestoff-road.com .  Subject: Wholesale

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Text Messaging Opt In/Opt Out

Best Off-Road.com By texting to 800-277-8619, you agree to receive communication (non promotional) messages sent via Text.  You also agree to the term of service (above) and privacy policy. This agreement isn’t a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out; HELP for more information.

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